Valid from 1.6.2018
General information about the Online Store
E-commerce products are sold by Cozmei Ltd Business ID/ VAT FI29124736. We sell products to individuals of full age. Product prices include VAT. We reserve the right to change prices and shipping charges. By ordering the customer showing the acceptance to the terms and conditions.
How to order
The products are usually ordered online via the Internet at www.coz.fi through the shopping cart.
All orders will be confirmed by email, indicating the order price, delivery costs and ordered products. To receive the order confirmation, you must notify the e-mail address when ordering.
The customer agrees to the terms of delivery by ordering.
Order confirmation
We will send an order confirmation via email, where you can see the products ordered and other order information. You can also check the contents of the subscription through the user account on our website.
Payment options
Products and their postage are paid upon order. The following payment methods can be used for online shopping IN FINLAND: banks operating in Finland like Nordea, Osuuspankki, Danske Bank, LähiTapiola, Aktia, Handelsbanken, S-Bank, Ålandsbanken, and payment cards. Payments are made through the Checkout website. You can also use PayPal for payments.
FOREIGN PAYMENTS: PayPal or bank transfer (if you would like to use bank transfer, please contact our customer service info@coz.fi)
Payment Service Provider
The Payment Service Provider work with Checkout in co-operation with Finnish banks and credit institutions. Checkout appears as a payee with an account statement or card bill and passes the payment to the merchant. Checkout has a payment institution license. In the case of complaints, we ask you to contact the vendor first.
The payment transfer service associated with the payment of net banking is carried out by Checkout in co-operation with Finnish banks and credit institutions. For the user, the service works just like traditional online payments. NOTE: This is for customers living in Finland only!!
Payment in advance with invoice
We will post products when payment is shown in our account. We do not deliver products on cash. Payments will be made to the account as instructed. Cozmei Ltd, IBAN: FI62 5716 9020 0691 05 BIC / SWIFT: OKOYFIHH. You will get a reference number for the payment, contact customer service.
We will process the order during the opening hours of the order (Mon-Fri 09.00-18.00) after payment has been made. If a payment is a prepayment, we reserve 5 business days after which the subscription will expire if payment is not made.
Delivery time
We send stock products three days a week (usually Tues-Wed-Fri). Depending on the bank connection and the post, it takes 2-5 business days to pay the invoice. Shipping to other countries is 5 to 28 days.
Ordering items and custom orders: Delivery time 7-24 days.
Delivery method and delivery
Shipping costs include postal and packaging costs. You can view delivery charges after choosing the payment method and delivery method for your shopping cart. We deliver orders via Mail through a package, the package can be tracked with the shipping code. For more information about shipping methods, visit Posti web page
Exchange and Return Conditions
The customer has the right to exchange and return 14 days of distance trading within the meaning of the Finnish Consumer Protection Act. The right to return applies only to unused and merchantable goods in the original packaging. Please note that this does not apply to a custom order or individually modified / manufactured products unless there is a manufacturing error. Before returning please always contact customer service!
When contacting customer service, please provide:
your customer number, your name, your address and your phone number
your bank account
a copy of the order confirmation
Return address:
Cozmei Ltd
Vantontie 166
21120 Raisio Finland
We will not receive refunds for more than 14 days after delivery. Once the refund has been accepted and the product is found to be idle and sold, the money will be returned directly to your account after receiving and processing the refund.
Problems with shipping and defective products
If the product has been lost during transport, damaged or the wrong product is delivered to the customer, the customer must immediately notify the error at info@coz.fi or by post:
Cozmei Ltd
Vantontie 166
21120 Raisio
Notice of incorrect delivery or defective product must be made within 14 days of receiving the product. If the package is damaged in the mail, the product must be immediately returned to the post office.
Others
We reserve the right to change our delivery terms. The customer must check with the terms of delivery in advance.
Coz.fi handles all customer information in complete confidentiality.
Coz.fi will not give customer information to a third party.
Customer service
Monday to Friday 09.00-16.00 EET (CET +2) info@coz.fi
tel. 0035844 0336700 (if I am outside Finland you hear just the voice mail; send email)
